The Return Of Non-Prescription Items

Changed your mind? Maybe you’ve bought the wrong size or (hopefully) they’ve got better. Whatever the reason you’ve 14 days to cancel any order after it has been delivered – provided that it is unused and still in its complete original packaging. If you do want to return an order, here’s what you need to do:

1. Email us at and state that you’d like to cancel your order.

2. Return your items to the returns address on the back of your invoice.

3. Ensure the items are unopened, unused and in their original packaging.

4. We’ll refund the cost of your order in full (excluding postage). You should receive the money within 10 days.

Unfortunately, we cannot pay for the cost of returning an item unless the item itself is faulty or we’ve sent the wrong thing. And we can’t accept a return if a product has been opened or used.

Damages during shipping. It is a fact of life, sometimes goods get damaged in the postal process. If an order is delivered with minor damage but is adversely affected by this damage, we will replace these items. Where only part of an order has been damaged we will provide a credit for the damaged items but not the undamaged ones. For instance, if an order contains 12 tins of food, but 2 of these are damaged during shipping, we will credit you for the 2 damaged tins only, not the 10. Should you wish to not accept the whole order you can return the order to Pet Prescription, but we do not cover for the cost of returning such items.

If you have any questions about the products you have ordered or need some help processing a return, please get in touch. We’re here to help.

The Return Of Prescription Medicines

As a licensed supplier of veterinary medicines governed by The Veterinary Medicines Directorate we are unable to accept returns of prescribed medications. This is because once such items have been despatched we cannot guarantee that they have been stored correctly (or in the worst case tampered with).

If you have any questions or concerns before you place your order, call us on 01761 258 517.

A copy of our Returns Form can be downloaded here.