Prescription Information


Buying Veterinary Medicines from Pet Prescription

Modern veterinary medicines are incredible; managing, improving or sometimes restoring our pet’s health in a manner unthinkable even a decade ago. At the asame time the advent of internet shopping has made these medicines even more accessible and far, far cheaper.

Veterinary medicines are governed by essentially the same principals as those human medicines you get from your doctor. The vet will determine what medicines your pet needs then you have the choice either to purchase them on the spot from the vet or get a prescription to take away to be fulfilled elsewhere – somewhere like Pet Prescription!

Why Do I Need A Written Prescription?

If a product is licensed in the UK as a POM-V (Prescription Only Medication- Veterinary), it can only be supplied against a Veterinary Prescription. Any products on the Pet Prescription website that require a prescription will have a red ‘document’ icon next to their photo, and will indicate that the legal category is ‘POM-V’. We only accept prescriptions from vets with a UK registration, where the owner’s address is within the UK.

Why Don’t I Need A Written Prescription If I Buy The Medicine From My Vet?

If your vet sells you the medication themselves, they do not need to write out a prescription as they are both prescribing and dispensing.

How Do I Get A Written Prescription?

If you choose to buy your pet’s medication from Pet Prescription, then you will need to ask your vet to write out a prescription so we know what he is happy to be dispensed to you; just like when a doctor gives us humans a written prescription to be dispensed at a pharmacy! If your vet would sell you the medication themselves, then they are not legally allowed to refuse to write a prescription for the same treatment and amount. You can ask your vet to complete our own blank prescription form, or they may have their own form which they prefer to use; either is fine.

How Long Does A Written Prescription Last For?

Unless your vet specifies a shorter expiry, written prescriptions are only valid for 6 months from the date of issue. However, we can only supply up to the amount your vets have prescribed. For example, if your prescription is only written for 30 tablets but is set to expire in 6 months, we can only legally dispense 30 tablets within these 6 months.

Prescriptions for some scheduled drugs, such as Epiphen, are only valid for 28 days.

Prescription Products

Do I Have To Buy All The Medication On The Written Prescription At Once?

It’s up to you; you can either buy the medication in stages, or you can buy it all in one go. You may find you can save even more money by taking advantage of our ‘multibuy’ deals. If the prescription is for a scheduled drug, we are only permitted to dispense against it once, as repeats are not allowed.

How Quickly Will I Receive Delivery Of My Order?

We aim to dispatch orders within 1 working day of receipt and verification of the prescription. Our standard postage service is Royal Mail first class which usually takes 1-2 working days to be delivered. Please note that delays beyond our control sometimes occur with postal and courier services.

Do You Accept Faxed Or Emailed Prescriptions?

We will dispense against a faxed or emailed prescription. If the prescription is for a scheduled drug (E.g. Epiphen), we can only dispatch the medication once we have received the original through the post. Please ensure that the file sent shows the whole prescription in one complete image (E.g. no edges cut off), and that it is clear and readable once printed out. If you email your prescription you will receive a confirmation via email once we have checked the prescription. If you have not received an email reply within 1 working day please get in touch with us on 01225 439 444 and we can confirm if it successfully made it to us.

How Do I Get The Written Prescription To You?

Place your order and upload your prescription as you checkout. There are four ways you can send us your pet's prescription.

Upload: Scan or photograph your prescription and upload it with your order (this is part of the checkout process.)

Post: Write your order number on top of your prescription and post it to.

Pet Prescription Ltd
PO Box 171
BS31 9EG

Email: Write your order number, then attach a copy of your prescription's photo to an email it to .

Fax: Write your order number on top of your prescription and fax it to 01225 439 444

When submitting your prescription to us by post, fax or email please ensure you write your order number on the top of the prescription.

Always keep a copy of the written prescription for your records.

Warning- Prescription misuse

It is an offense to tamper with a written veterinary prescription in any way. If we identify that a prescription has been forged, altered or presented for use with more than one dispensary we are obliged to inform the Veterinary Medicines Directorate (VMD) who will investigate and decide what action to take. In all cases where we suspect a prescription has been illegally altered or is a forged document we shall charge a Reporting Fee of £50 per prescription. By agreeing to these Terms and Conditions you agree that we may deduct the Reporting Fee form the payment received with the order and return the balance to you. If the payment received with your order is less than the Reporting Fee you agree to provide us with the balancing payment within 7 days of notification.

Adverse Reactions

No effective medicine is risk free and all medicines have the potential to cause adverse effects. When a veterinary medicine is first licensed any known adverse effects are detailed in its Summary of Product Characteristics (SPC), but those which occur rarely or are specific for certain breeds or groups of animals only come to light later when the products are used more widely.

In the event of an adverse reaction to any product, it should be reported to the Veterinary Medicines Directorate using this form, you should also report it to your vet.

Complaints About Veterinary Medicine

If you have a complaint about a veterinary medicine that you do not feel that Pet Prescription has resolved satisfactorily, you can contact the VMD.