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Delivery Information

We are currently seeing some delays on both Royal Mail and DPD delivery networks, and while all orders are getting through there are some delays. Please contact us if you have any concerns. Your order will be dispatched as soon as possible but it may just take a little longer to get to you.

Our current delivery estimate from order is 3 days for Royal Mail First Class orders. So if you can, please order before your pet's supplies run too low.

Orders are dispatched Monday to Friday (excluding bank/public holidays). Orders placed late Friday or on weekends will be dispatched the following week. Prompt dispatch of prescription products is dependent on the supply of all necessary prescription documentation.

UK Mainland

Free & First Class

Light orders (up to 2kg)

Royal Mail First Class

Orders over £39: FREE

Orders under £39: £2.99

Heavy orders (2kg+)

Courier

Orders over £39: FREE

Orders under £39: £2.99

Courier only orders

Controlled prescription medication & refrigerated items

Courier delivery
(order by 12 midday Mon - Thurs)

All orders: £5.99

Courier AM delivery
(order by 12 midday Mon - Thurs)

All orders: £11.99

Saturday courier
(order by 12 midday Friday)

All orders: £10.99

Saturday courier AM delivery
(order by 12 midday Friday)

All orders: £16.00

Delivery information

Orders under £39 are charged £2.99 postage.

Due to restrictions imposed by Royal Mail there is a limit of TWO aerosol products per package. So orders of THREE or more aerosol products may be sent in separate parcels. Please note that we are only able to send aerosols to UK Mainland & Highlands addresses. We cannot send aerosols to Northern Ireland, UK Island and overseas addresses as the Royal Mail does not permit aerosols to be sent via airmail.

Heavy orders (over 2kg) are sent by courier. Light orders are sent by Royal Mail First Class. The method of dispatch for Light orders can be upgraded to Courier for an extra charge. The exceptions to this are Refrigerated and Controlled medicines, which must be sent by courier.

Refrigerated items are only despatched Monday to Thursday to ensure the item remains cool. We are also unable to deliver refrigerated items to Northern Ireland or Highlands & Islands addresses.

Controlled Prescription Medication & Refrigerated Courier orders - prescriptions must be received by 12 midday to ensure there is sufficient time to process the order.

In rare cases where stock is not available we will call you and give you the option to cancel.

Saturday and Sunday and public/bank holidays are non-working days.

EUROPEAN ORDERS
As of the 1st January 2021 delivery to the EU is currently suspended.

NORTHERN IRELAND ORDERS
As of the 14th January 2021 delivery of heavy items (over 2kgs) to Northern Ireland is currently suspended, due to restrictions imposed by our courier (DPD).

All orders are picked, packed and dispatched in full accordance with Government Coronavirus guidelines. For full details see our Coronavirus page.

Will I get my order before Christmas?
Our last advised order dates for delivery before Christmas 2021 are:
Food orders over 2kg sent by DPD Courier - Sunday 19th December
Orders sent by Royal Mail 1st Class - Monday 20th December
DPD Next Day Courier deliveries for light items (under 2kg) - Noon on Wednesday 22nd December

Orders are dispatched Monday to Friday (excluding bank/public holidays). Orders placed late Friday or on weekends will be dispatched the following week. Prompt dispatch of prescription products is dependent on the supply of all necessary prescription documentation.

Please see the Royal Mail website for their latest Coronavirus and service updates

UK Highlands & Islands

Light orders (up to 2kg)

Royal Mail First Class

Orders over £39: FREE

Orders under £39: £2.99

Heavy orders (2kg+)

Courier:

All orders:
Call on 01761 258 517 or email info@petprescription.co.uk before ordering to check service availability and cost.

Northern Ireland

Light orders (up to 2kg)

Royal Mail First Class

Orders over £39: FREE

Orders under £39: £2.99

Heavy orders (2kg+)

Courier:

Due to restrictions imposed by our courier (DPD) deliveries of orders over 2kg are suspended.