Delivery

While we all adjust to a new normal, we here at Pet Prescription continue to ensure your packages are picked safely and sent in a timely manner.

The measures we introduced at the start of lockdown have been continuously refined. We’re maintaining thorough hand washing for all staff, and conduct a regular ‘clean down’ process where multiple contact points occur. Our aim is to meet and beat guideline safety standards in order to protect both our staff and our customers.

We are ensuring your pet's prescription meds and foods are sent to you as quickly as possible.

Our current dispatch times (which is the time between ordering and when we pop it in the post) are:
Pet Food - 2 - 3 days
Prescriptions, veterinary medicines and other small items - 1 - 2 days

Orders are dispatched Monday to Friday (excluding bank/public holidays). Orders that are placed on a Friday and weekends will be delivered the following week unless there is an event outside our control.

The Royal Mail’s postal service is under considerable strain. A surge in postal volumes, coupled with increased coronavirus related absence at mail centres and delivery offices does mean that despite their best efforts some parts of the country may experience severe delivery delays of up to 7 days even for First Class services.

Our Couriers are faring a little better and, in most instances, meeting their next day targets (see dispatch notes above).

You can keep up to date with Royal Mail’s Coronavirus bulletin here.
You can check DPD's Coronavirus bulletins here.
And find our latest info on our Coronavirus page here.

UK Mainland

Free & First Class

Light orders (up to 2kg)

Royal Mail First Class

Orders over £39: FREE

Orders under £39: £2.99

Heavy orders (2kg+)

Courier

Orders over £39: FREE

Orders under £39: £2.99

Courier only orders

Controlled prescription medication & refrigerated items

Courier delivery
(order by 12 midday Mon - Thurs)

All orders: £5.99

Courier AM delivery
(order by 12 midday Mon - Thurs)

All orders: £11.99

Saturday courier
(order by 12 midday Friday)

All orders: £10.99

Saturday courier AM delivery
(order by 12 midday Friday)

All orders: £16.00

Delivery information

Orders under £39 are charged £2.99 postage.

Due to restrictions imposed by Royal Mail there is a limit of TWO aerosol products per package. So orders of THREE or more aerosol products may be sent in separate parcels. Please note that we are only able to send aerosols to UK Mainland & Highlands addresses. We cannot send aerosols to Northern Ireland, UK Island and overseas addresses as the Royal Mail does not permit aerosols to be sent via airmail.

Heavy orders (over 2kg) are sent by courier. Light orders are sent by Royal Mail First Class. The method of dispatch for Light orders can be upgraded to Courier for an extra charge. The exceptions to this are Refrigerated and Controlled medicines, which must be sent by courier.

Refrigerated items are only despatched Monday to Thursday to ensure the item remains cool.

Controlled Prescription Medication & Refrigerated Courier orders - prescriptions must be received by 12 midday to ensure there is sufficient time to process the order.

In rare cases where stock is not available we will call you and give you the option to cancel.

Saturday and Sunday and public/bank holidays are non-working days.

UK Highlands, Islands & Northern Ireland

Light orders (up to 2kg)

Royal Mail First Class

Orders over £39: FREE

Orders under £39: £2.99

Heavy orders (2kg+)

Courier:

All orders:
Call on 01761 258 517 or email info@petprescription.co.uk before ordering to check service availability and cost.

Ordering from overseas?

EUROPE orders (up to 1kg)

Standard post

Orders over £39: £13.99

Orders under £39: £16.98

EUROPE orders (1kg - 2kg)

Standard post

Orders over £39: £19.99

Orders under £39: £22.98

 
We deliver to Austria, Belgium, Finland, France, Germany, Guernsey, Ireland, Isle of Man, Jersey, Malta, Poland, Spain (excluding the Spanish Islands), Sweden and Switzerland. Due to current regulations we can only dispatch POM-V, POM-VPS and NFA-VPS medications to UK addresses.