Due to exceptional increases in demand our dispatch schedules have been extended.
Veterinary medicines, prescriptions and supplements will take up to 3-5 days.
Pet food orders have been suspended until further notice.
In order to maintain the best possible service during the coronavirus outbreak our telephone lines are currently open Monday to Friday 9am to 12pm and 2pm to 4pm, as we balance increased demand and reduced staff numbers.
Courier AM delivery (order by 12 midday Mon - Thurs)
All orders: £11.99
Saturday courier (order by 12 midday Friday)
All orders: £10.99
Saturday courier AM delivery (order by 12 midday Friday)
All orders: £16.00
Orders under £39 are charged £2.99 postage.
Due to restrictions imposed by Royal Mail there is a limit of TWO aerosol products per package. So orders of THREE or more aerosol products may be sent in separate parcels. Please note that we are only able to send aerosols to UK Mainland & Highlands addresses. We cannot send aerosols to Northern Ireland, UK Island and overseas addresses as the Royal Mail does not permit aerosols to be sent via airmail.
Heavy orders (over 2kg) are sent by courier. Light orders are sent by Royal Mail First Class. The method of dispatch for Light orders can be upgraded to Courier for an extra charge. The exceptions to this are Refrigerated and Controlled medicines, which must be sent by courier.
Refrigerated items are only despatched Monday to Thursday to ensure the item remains cool.
Controlled Prescription Medication & Refrigerated Courier orders - prescriptions must be received by 12 midday to ensure there is sufficient time to process the order.
In rare cases where stock is not available we will call you and give you the option to cancel.
Saturday and Sunday and public/bank holidays are non-working days.