All orders are picked, packed and dispatched in full accordance with Government Coronavirus guidelines. For full details see our Coronavirus page.
Our current dispatch times (which is the time between ordering and when we pop it in the post) are:
Light items - usually 1 - 2 days
Heavy items (pet food, cat litter etc) 2 - 3 days
Orders are dispatched Monday to Friday (excluding bank/public holidays). Orders placed late Friday or on weekends will be dispatched the following week. Prompt dispatch of prescription products is dependent on the supply of all necessary prescription documentation.
Royal Mail Postal services have now largely returned to pre-COVID standards. A few localised delivery issues remain (you can check the list of any impacted regions here but most customers can expect First class delivery in 1-2 days.
Courier AM delivery (order by 12 midday Mon - Thurs)
All orders: £11.99
Saturday courier (order by 12 midday Friday)
All orders: £10.99
Saturday courier AM delivery (order by 12 midday Friday)
All orders: £16.00
Orders under £39 are charged £2.99 postage.
Due to restrictions imposed by Royal Mail there is a limit of TWO aerosol products per package. So orders of THREE or more aerosol products may be sent in separate parcels. Please note that we are only able to send aerosols to UK Mainland & Highlands addresses. We cannot send aerosols to Northern Ireland, UK Island and overseas addresses as the Royal Mail does not permit aerosols to be sent via airmail.
Heavy orders (over 2kg) are sent by courier. Light orders are sent by Royal Mail First Class. The method of dispatch for Light orders can be upgraded to Courier for an extra charge. The exceptions to this are Refrigerated and Controlled medicines, which must be sent by courier.
Refrigerated items are only despatched Monday to Thursday to ensure the item remains cool.
Controlled Prescription Medication & Refrigerated Courier orders - prescriptions must be received by 12 midday to ensure there is sufficient time to process the order.
In rare cases where stock is not available we will call you and give you the option to cancel.
Saturday and Sunday and public/bank holidays are non-working days.
We deliver to Austria, Belgium, Finland, France, Germany, Guernsey, Ireland, Isle of Man, Jersey, Malta, Poland, Spain (excluding the Spanish Islands), Sweden and Switzerland. We are unable to post to destinations outside of Europe due to local customs regulations.