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Quick Guide to Purchasing Prescription Only Medicines
How to Find a product
Product Details
Shopping Cart
New Client Registration / Client Login
Checkout
Payment
Written Prescriptions
Not Sure what to Do / Any Queries or Problems


1. Quick Guide to Purchasing Prescription Only Medicines

  • Contact your vet to arrange a prescription with them.  
  • Place your order online.
  • Post, fax, upload or email your prescription to us, clearly indicating your order number.
  • Please be aware that some prescriptions state that we must receive the original in order to dispense. In these cases we have to receive the original in the post before we can send any medication to you.

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2. How to Find a product
All product searching is carried out via the home page

  • By Name
    If you know the name of the product you want then enter it into the quick search facility.
    If you are unsure of the spelling then only enter the first few letters of the drug name that you think are correct.
  • By Condition
    You may search our product database for products that relate to a certain illness or condition.
    This product search will find both prescription and non prescription products for any given condition.
  • By Species
    You may search our product database for all the products that relate to a specific species.
    You may either view all the products that relate to one of the species categories OR you may view all the products that relate to a condition in that species.
  • What if you still cannot find the product you are searching for?
    We currently only list a fraction of the 12,000 products we can dispatch within 24 hours of receiving your order. If you cannot find a product that you wish to purchase or if you would just like a quote then please contact us for details of availability, price and delivery time.

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3. Product Details

  • Once you have found the product you are searching for you may view the product information in more detail by clicking on 'more info'.
  • Please note the 'sold in' quantity. Some products are sold as single tablets or capsules whereas other products are sold as a packet, box, or bottle containing a specified quantity.
  • To maximise your savings you may wish to purchase by the packet or box. However for prescription medicines we can only dispense up to the quantity specified on the prescription signed by your vet.
  • The price shown includes VAT which is applicable at the standard rate of 20%.
  • Please note we will not refund VAT regardless of client shipping location.

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4. Shopping Cart

  • Adding items to cart
    Simply enter the quantity you require and click 'add to cart'.
  • Removing items from cart
    Simply click 'Remove' next to the item you wish to remove.
  • Changing the quantity
    Simply re-enter the quantity you require and then click 'Change Qty'.
  • At the bottom of the shopping cart the sub total is shown, any delivery charges, and the total invoice value.
  • Once you are satisfied you have everything you wish to purchase in your shopping cart you should read and then agree to our terms and conditions of sale by clicking the box before you can proceed with the order.

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5. New Client Registration / Client Login

  • To purchase any products in the following legal categories - POM V, POM VPS, NFA VPS you and the pet for which the medication is intended must be registered.

  • To purchase any other items that are not in the legal categories listed above you need not register though registration will enable you to track your order, re-order more easily, and save time at checkout.
  • If you click yes to 'Special Offers' we will send you emails detailing our current special offers.
  • Once you have registered you will be emailed a username and password. Please print off a copy of this email for future reference and to enable you to log in.
  • If you forget your username or password please click 'forgot username or password' and we will email them to you again.
  • You may edit your details by logging into your account
  • You may also add new pets or edit / remove existing pet details in your account.
  • You may also view previous or current orders in your account and print off an invoice relating to an order.

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6. Checkout

  • To complete an order with any products in the following legal categories - POM V, POM VPS, NFA VPS you must be logged in and you must select the pet for which the order relates. If there are several items in your order for different pets then please inform us when prompted to do so during the checkout process.
  • Once you have selected a pet you will be prompted to print a prescription form for orders containing POM V products, by clicking on 'prescription form'. Once this is done or for non POM V orders you will then need to complete the order form.
  • If you are already logged in your details will be entered into the order form. If you have not logged in then you will need to enter your details. Please ensure all your information is correct, enter your payment details and then click 'place order'.

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7. Payment

  • We accept all major credit and debit cards. We also accept payment via PayPal.
  • We take security very seriously and will not store any of your credit card details on our website. We do reserve the right to carry out credit card checks on card details submitted to us.
  • Following payment you will receive an email confirming details of your order. This email will contain an order reference number that should be quoted in all correspondence with us regarding your order. You can view the details of your order by logging into your account and clicking 'view orders'.

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8. Written Prescriptions

  • How do I get a written prescription
    • You need to ask your vet to complete and sign a prescription form that you have downloaded from our site or to complete one of their own prescription forms.
    • Your vet cannot refuse to do this though he is allowed to levy a 'reasonable' charge.
    • If you feel your vet is charging an unreasonable amount or you are being discriminated against for requesting a written prescription then you should contact The Office of Fair Trading on 02072118574
    • The pet in question must be under his care, so he may need to examine your pet before he can sign a prescription.
    • For pets on long term medication your vet will need to examine your pet on a sufficiently regular basis to have adequate knowledge of your pet's condition. Most vets examine pets taking long term medication on average every 3-6 months.
    • You may wish to discuss with your vet the quantity of medication he specifies in the prescription in order to maximise your saving.

9. Not Sure what to Do / Any Queries or Problems

  • If you are not sure how to use this website, are having problems placing an order, or have any suggestions regarding improvements we can make then please contact us
  • If you are having any problems getting a signed prescription from your vet then please contact us and we may be able to help

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Need to send us a prescription?

If you have a new prescription which needs adding to your account please upload it here.

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