FAQs

Frequently Asked Questions


Q. How do I use this website to purchase my pet's prescription drugs?
A. 

  • Find the products you require using the various search facilities
  • Order the products you require and pay for them at the checkout
  • Ask your vet to for a prescription. Upload, post, email or fax the prescription to us.
  • We will dispatch your products on receipt of the prescription.
  • We aim to dispatch orders within two working days.

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Q. What are the benefits of purchasing prescription drugs from petprescription.co.uk?
A. You can make massive savings on the cost of your pet's healthcare. We supply a complete range of prescription and non-prescription products at significantly lower prices than your vet. If your pet is on long-term medication for a long-term illness (such as heart failure, arthritis, diabetes, or a skin allergy) you could save hundreds of pounds over their lifetime by purchasing from petprescription.co.uk. Many insurance policies have limited cover that could go further if you purchase your animals medicines with us.
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Q. Are the drugs petprescription.co.uk supply the same as those from my vet?
A. Yes - we source all our drugs from the same suppliers and the drugs you receive are exactly the same. We can only dispense exactly what your vet prescribes. We cannot offer a substitute.
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Q. What is a written prescription?
A. A written prescription is a form that allows us to dispense your pet's medication. It is very similar to the form you would receive from your doctor for a prescription. It must contain certain information including your name and address and your pet's name. It must also detail the medication to be dispensed, your vet’s name, address, qualifications and signature, and the date it was written. Like medications in humans, some animal medications are 'over the counter' medications that don't require a prescription, whereas others are only available with a valid prescription. Please speak to your vets for information on obtaining a prescription. 
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Q. What do I do with my prescription?
A. You should send the completed and signed form to us as soon as possible via post, email or fax.
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Q. Which products need a prescription and which do not?
A. All the products requiring a written script have the red stop icon next to them. Only the drugs in the legal category Prescription Only Medicine - Veterinary (POM-V) require a prescription from your vet.
POM-VPS and NFA-VPS can be prescribed by the staff at petprescription.co.uk providing your pet is registered with us.
Many prescription drugs are only effective for specific problems, and could even harm your pet if used without a veterinary exam and diagnosis. Making these drugs available as prescription-only medications ensures that they are used appropriately.
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Q. My dog is on long-term medication - how much can I buy at one time? Can I get a repeat prescription?
A. We can only supply what is specified on the prescription signed by your vet. If you wish to purchase larger quantities you should discuss this with your vet. You may also request that your vet allows the prescription to be repeated.
A prescription, whether repeated or not, is only valid for 6 months unless specified for a shorter period of time by your vet. Therefore if your pet is on long-term medication you could suggest a prescription for 2 months supply of the medication to be repeated two times.

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Q. I have seen some product information or information on an illness that may be relevant to my pet - what should I do?
A. For information about prescription medicines you should consult your vet. For medicines that fall into POM--VPS and NFA-VPS we would be happy to provide information, please contact us
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Q How do I confirm the registration status of the staff dispensing medication at Pet Prescription Ltd?
A.
The RQP's at Pet Prescription Ltd are as follows;

Animal Health Advisors:
Miss Lauren Wiseman CSQP check registration

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Q How do I report an adverse reaction to a veterinary medication?
A.
If you notice any adverse reaction to a veterinary medication, either to your pet, another animal, or yourself in the administration of the medicine, you are encouraged to report it to the Veterinary Medicines Directorate.
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Q How do I make a complaint to the Veterinary Medicines Directorate (VMD)?
A.
If you would like to make a complaint to the VMD you can contact them directly via the details on their website.
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Need to send us a prescription?

If you have a new prescription which needs adding to your account please upload it here.

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