Delivery information

Pet offers FREE delivery on all non food orders weighing less than 2kg and over £39.00 in value. Delivery for orders under £39.00 is £2.99.

Pet offers FREE delivery on all orders containg heavy food over £75.00 in value.

Please note that we will not ship any prescription medication outside of the UK. For general sale items, please contact us for exact shipping costs.

For any heavy orders (weighing over 2kg) to Highlands or Islands please contact us for details of increased postage costs.

Pet delivers all food orders or heavy items (>2kgs) as follows;

Weight (Kgs) Price (£)
0 - 2.0 2.99
2.01 - 28.0 5.99
For each subsequent 28kg 5.99


If your food or heavy item order comes to over £75.00 then delivery is completely FREE.

Urgent Prescription Orders - we recommend upgrading the delivery service to Special Delivery Next Day if your order is urgent (or to Express 24 if your order includes heavy items (over 2kg in total)). You will be given this upgrade option at the shopping cart. This upgrade requires a signature on delivery.

Standard Delivery Method Guidelines

  • Light orders (<5kgs) under the value of £150 are sent 1st Class Royal Mail.
  • Fridge items are sent via Parcel Force 24 in insulated packaging.
  • All food orders or Heavy Items (>5kgs) are sent by Parcel Force 48.
  • All orders valued over £150 will be sent by special next day delivery (excluding items weighing over 2kg which will be sent with Parcelforce).
  • The delivery method is entirely at our discretion unless you choose to upgrade.
  • We rely on third parties to deliver according to the guidelines they offer.
  • Tracking numbers for orders sent with Parcelforce or Royal Mail signed for can be supplied on request.

Delivery Prices

  • Delivery charges are shown in your shopping cart. We suggest ordering multiple items to maximise savings on delivery charges.
  • Delivery surcharges may apply for certain areas of the UK (Scottish Highlands and Islands, Isle of Man, Isle of Scilly, Northern Ireland).
  • Delivery of non-prescription items to outside of the UK are calculated based on the total weight of the items being ordered and the country of destination.
  • Postal upgrade prices can be viewed and selected at the shopping cart.

Delivery Terms

  • Orders are subject to a minimum order value of £5.00, excluding delivery
  • Some POM-V drugs have special delivery requirements that incur extra cost. Details of special delivery requirements will be shown in the product information.
  • All orders are dispatched within 2 working days of receipt of the order or receipt of a written prescription, where appropriate.
  • Cheque orders will be processed 5 working days from the day of receipt at Pet Prescription as we must allow time for the cheque to clear.
  • All orders should arrive within 7 working days of receipt of the order or receipt of a written prescription.
  • Orders are not dispatched at weekends or Bank Holidays.
  • If an item is out of stock you will be notified of the delay and advised when to expect delivery. If the delay is unacceptable you will be given the opportunity to cancel the order.
  • We aim to dispatch all orders within one working day of the order being placed.
  • We obtain proof of dispatch for all items.
  • Unless a postal upgrade is obtained the maximum compensation for loss or damage is £32.00
  • Please ensure somebody is present to sign for your order if required.

Order Tracking
You can track the progress of your order once you have registered. To track your order, login and go to 'view account', follow the links to 'view orders'

Postal Upgrades
At we want to get our products to you in a way that suits you, and at a price that suits you.

You may choose to upgrade the postage to suit your requirements. We recommend this for high value orders or urgent orders to ensure prompt delivery and full loss and damage insurance for your purchase. For items sent by our standard delivery the maximum compensation that can be claimed is £32.00.

Delivery Upgrades:

  • Royal Mail 1st Class Recorded (signed for) Delivery
  • Special Delivery Next Day (by 9am)
  • Special Delivery Next Day (by 1pm)
  • Special Delivery Saturday am
  • Parcelforce Express 24

For Delivery Upgrades simply select the service you require at the shopping cart stage of ordering.

Please note that recorded and special delivery orders require a signature on delivery.

If you wish to return an item, then please see the Returns Policy in the Terms and Conditions of Sale and then e-mail for further advice.

For further information on Delivery please email or telephone 01473 222392 (Mon - Fri 8:30 - 18:00)

Latest Blog Post

Easter Opening Times

Read More

Pet Healthcare information

Our archive of useful information, tips and tricks for looking after your pets

Read More