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If you see the "prescription required" sign next to an item you’d like to order, it means the item can only be issued with a prescription. While you can add these items to your shopping cart and pay for them along with other non-prescription products, we can’t dispatch them until we’ve received a prescription.

For orders over £39 postage is free. For orders under £39 we charge £2.99.

For Light items (under 2kg) our standard method is Royal Mail First Class (there are a few exceptions, so if in doubt check our Delivery page).

To get it faster you can upgrade Light items to a Guaranteed Next Day Courier service, Saturday Courier or even before 12 noon services. There's a small fee, but if you're in a hurry they are worth considering. To qualify for next working day delivery, orders must be placed before 12 Noon Monday to Thursday. There is no standard Saturday courier delivery.

Heavy items weighing 2kg and more are sent via courier. If ordered before noon Monday to Thursday, Heavy items will be delivered next working day. Heavy items ordered after 12 Noon Friday, or anytime Saturday and Sunday will dispatched on Monday for a Tuesday delivery.

All exceptions to these guidelines are noted in the product description.

For more information, view our Delivery page.