Help

	Quick Guide to Purchasing Prescription Only Medicines
	Quick Guide to The Legal Drug Categories
	How to Find a product
	Product Details
	Shopping Cart
	New Client Registration / Client Login
	Checkout
	Payment
	Written Prescriptions
	Not Sure what to Do / Any Queries or Problems

1. Quick Guide to Purchasing Prescription Only Medicines

• Print off a prescription and have it completed and signed by your vet.
• Place your order online.
• Post or fax the prescription to us with your order number.

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2. Quick Guide to The Legal Drug categories

• POM V
  A prescription medicines for your pet that will require a signed prescription from your vet before petprescription.co.uk can dispense it.
• NFA VPS
  A medicine for your pet that can be supplied by petprescription.co.uk without a signed prescription from your vet but we will need your pet's details.
• POM VPS
  A prescription medicine for farm animals or horses that can be prescribed and dispensed by petprescription.co.uk without a signed prescription from your vet but we will need the animal's details.

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3. How to Find a product
All product searching is carried out via the home page

• By Name
  If you know the name of the product you want then enter it into the quick search facility.
  If you are unsure of the spelling then only enter the first few letters of the drug name that you think are correct.
• By Alphabetical Listing
  If you only know the first letter of the drug or product you are searching for or if you wish to search our product database alphabetically then use the alphabetical search.
  The alphabetical searches are divided into prescription products (those products that require a written prescription from your vet) and non prescription products (no written prescription is required).
• By Condition
  You may search our product database for products that relate to a certain illness or condition.
  This product search will find both prescription and non prescription products for any given condition.
• By Species
  You may search our product database for all the products that relate to a specific species.
  You may either view all the products that relate to one of the species categories OR you may view all the products that relate to a condition in that species.
• What if you still cannot find the product you are searching for?
  We currently only list a fraction of the 12,000 product lines we can dispatch within 24 hours of receiving your order. If you cannot find a product that you wish to purchase or if you would just like a quote then please contact us for details of availability, price and delivery time.

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4. Product Details

• Once you have found the product you are searching for you may view the product information in more detail by clicking on 'more info'
• Please note the 'sold in' quantity. Some products are sold as single tablets or capsules whereas other products are sold as a packet, box, or bottle containing a specified quantity.
• To maximise your savings you may wish to purchase by the packet or box. However for prescription medicines we can only dispense the quantity specified on the prescription signed by your vet. You may wish to speak to your vet to ensure your prescription enables you to maximise your potential saving.
• By selling individual tablets you can buy the quantity specified on the prescription. For some products sold as single tablets there may be a minimum purchase quantity.
• The symbol denotes products belonging to the POM V category that require a signed prescription from your vet.
• The product details will also give you brief product information, special instructions and a link to the National Office of Animal Health website (www.noah.co.uk) that has full data sheet information for all UK licensed medicinal products. Please read the relevant data sheet information for all medicinal products you intend to purchase to ensure they are appropriate, and used in accordance with the manufacturers recommendation.
• The cost of the product is also shown. This price includes VAT which is applicable at the standard rate of 20%

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5. Shopping Cart

• Adding items to cart
  Simply enter the quantity you require and click 'add to cart'.
• Removing items from cart
  Simply click 'Remove' next to the item you wish to remove.
• Changing the quantity
  Simply re-enter the quantity you require and then click 'Change Qty'.
• At the bottom of the shopping cart the sub total is shown, any delivery charges, and the total invoice value.
• All prescription medicines and items weighing less than 1 kg are delivered free of charge.
• All food is delivered at a flat rate of £5.99 per 30 kg weight
• Once you are satisfied you have everything you wish to purchase in your shopping cart you should read and then agree to our terms and conditions of sale by clicking the box before you can proceed with the order.

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6. New Client Registration / Client Login

• To purchase any products in the following legal categories - POM V, POM VPS, NFA VPS what is this?, you and the pet for which the medication is intended must be registered.

• To purchase any other items that are not in the legal categories listed above you need not register though registration will enable you to track your order, re-order more easily, and save time at checkout.
• If you click yes to 'Special Offers' we will send you emails detailing our current special offers.
• If you click yes to 'Repeats Email' we will send you an email to remind you to re-order your pets medication when it is due.
• Once you have registered you will be emailed a username and password. Please print off a copy of this email for future reference and to enable you to log in.
• If you forget your username or password please click 'forgot username or password' and we will email them to you again.
• You may edit your details by logging into your account
• You may also add new pets or edit / remove existing pet details in your account.
• You may also view previous or current orders in your account and print off an invoice relating to an order.

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7. Checkout

• To complete an order with any products in the following legal categories - POM V, POM VPS, NFA VPS what is this?, you must be logged in and you must select the pet for which the order relates. If there are several items in your order for different pets then please inform us when prompted to do so during the checkout process.
• Once you have selected a pet you will be prompted to print a prescription form for orders containing POM V products, by clicking on 'prescription form'. Once this is done or for non POM V orders you will then need to complete the order form.
• If you are already logged in your details will be entered into the order form. If you have not logged in then you will need to enter your details. Please ensure all your information is correct, enter your payment details and then click 'place order'.

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8. Payment

• We accept all major credit and debit cards
• We take security very seriously and will not store any of your credit card details on our website. We do reserve the right to carry out credit card checks on card details submitted to us.
• Following payment you will receive an email confirming details of your order. This email will contain an order reference number that should be quoted in all correspondence with us regarding your order. You can view the details of your order by logging into your account and clicking 'view orders'. You can print off an invoice by following the instructions.

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9. Written Prescriptions

• How do I get a written prescription
  • You need to ask your vet to complete and sign a prescription form that you have downloaded from our site or to complete one of his own prescription forms.
  • Your vet cannot refuse to do this though he is allowed to levy a 'reasonable' charge.
  • If you feel your vet is charging an unreasonable amount or you are being discriminated against for requesting a written prescription then you should contact Bob Macdowall at The Office of Fair Trading on 02072118574 or bobmacdowall@oft.gov.uk
  • The pet in question must be under his care, so he may need to examine your pet before he can sign a prescription.
  • For pets on long term medication your vet will need to examine your pet on a sufficiently regular basis to have adequate knowledge of your pet's condition. Most vets examine pets taking long term medication on average every 3-6 months.
  • You may wish to discuss with your vet the quantity of medication he specifies in the prescription in order to maximise your saving.

10. Not Sure what to Do / Any Queries or Problems

• If you are not sure how to use this website, are having problems placing an order, or have any suggestions regarding improvements we can make then please contact us
• If you are having any problems getting a signed prescription from your vet then please contact us and we may be able to help

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